Refund & Return Policy

At Melissa's Seattle Style, we believe in clear communication, fair policies, and giving you confidence with every order you place.

Please review the information below carefully before completing your purchase.

Order Confirmation & Agreement

By placing an order on our website, you confirm that you have read, understood, and accepted this Return & Refund Policy.

This policy is always accessible on our website and is also included in your order confirmation email.

By completing your purchase, you agree that:

• You have reviewed all return conditions, timelines, and exclusions
• You understand that small measurement differences (1–3 cm), slight color variations, or fit preferences are not considered defects
• You will follow the official return process before sending any item back
• In case of a dispute or chargeback, this policy and your order details may be used as supporting evidence

If you have any doubts, we encourage you to contact us before placing your order.

Before Ordering – Sizing & Expectations

We strongly advise checking our size guide before making a purchase.

If you are unsure, feel free to contact us — we are happy to help.

Please keep in mind:

• A measurement difference of 1–3 cm may occur due to manual production
• Our size chart is a general guideline and does not guarantee a perfect fit
• Fit may vary depending on body shape and personal preference

As a boutique store, returns have a direct impact on our operations. Verifying sizing in advance helps reduce unnecessary returns and waste.

Return Conditions

You may request a return within 30 days of delivery, based on the tracking confirmation.

To be eligible for a refund:

• Items must be unused, unworn, and unwashed
• Items must be returned in their original condition and packaging
• A return request must be submitted via email within the allowed timeframe

Returns that do not meet these conditions may be declined.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are not eligible for return:

• Underwear
• Swimwear
• Base-layer clothing
• Items marked as “Final Sale” or “Clearance”
• Gift cards

Unauthorized Returns

Any return sent without prior approval or sent to the wrong address will not be accepted or refunded.

How to Request a Return

Step 1: Contact Us

Email us at info@Melissasseattlestyle.com with:

• Your order number
• The item(s) you want to return
• A short explanation
• Photos of the item(s)

We usually respond within 12–24 hours on business days.

Step 2: Ship Your Return

Once your return is approved:

• Carefully package the item
• Send it using a shipping method of your choice

Please note:

• We do not provide prepaid return labels
• Return shipping costs are the responsibility of the customer

International Returns

For returns shipped internationally (including to our fulfillment partners), please note:

• Shipments must be sent using DDP (Delivered Duty Paid)
• All shipping and customs fees must be prepaid
• Packages not sent DDP may be refused or destroyed by customs
• Clearly label the parcel as “Returned Goods”

Melissa's Seattle Style is not responsible for:

• Lost return shipments
• Customs fees due to incorrect declarations

We recommend using a tracked shipping service.

Refund Process

After your return has been received and inspected:

• Refunds are issued within 7–14 business days
• Refunds are sent to your original payment method
• Original shipping costs are non-refundable
• Any applicable customs charges may be deducted

You will receive an email confirmation once your refund has been processed.

Alternative Solutions (Partial Refund or Store Credit)

To reduce environmental impact and high return costs, we may offer:

• A partial refund while you keep the item
• Store credit in the form of a Melissa's Seattle Style gift card

If you are interested in this option, mention it in your email and we will assist you.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

After review, we will offer a replacement or store credit.

Requests submitted after 48 hours may not be accepted.

If a replacement or store credit is declined, the request will be handled as a standard return.

Product Not as Expected

We strive to present our products as accurately as possible.

Please note:

• Slight color differences due to lighting or screen settings are normal
• A 1–3 cm size variation is standard
• Fit differences based on body shape are not considered defects

If you believe your item significantly differs from what was shown, contact us with clear photos and a detailed explanation.

Return shipping is not covered unless a manufacturing defect is confirmed.

Delivered but Not Received

If tracking indicates that your order was delivered but you have not received it:

• Contact the shipping carrier immediately
• File a claim and request a case number
• Check with neighbors or your building management

Once a package is marked as delivered, responsibility lies with the carrier and recipient unless the carrier confirms an error.

Refunds or replacements are not provided without official confirmation from the courier.

Returned to Sender

Orders that are:

• Refused
• Not collected
• Incorrectly addressed

Are not considered valid returns and are not eligible for refunds under DDP shipping terms.

Please ensure your shipping details are correct and collect your package on time.

Chargebacks & Disputes

We kindly ask that you contact us before opening a dispute.

If a chargeback is filed, we will provide the payment provider with all relevant documentation, including tracking details and policy acceptance.

If the case is decided in our favor, no refund will be issued.

Refund Timing

• Refunds are processed within 14 business days after approval
• Funds are returned to the original payment method
• A confirmation email is sent once completed

If your bank requires additional processing time, please contact them directly.

Need Help?

We’re always here to assist you.

For any questions, please contact us at:
info@Melissasseattlestyle.com

With appreciation,
Melissa's Seattle Style Team